Job Description
Join our dynamic team as an Entry Level Customer Service Specialist at Nexus Global Solutions! We're seeking motivated individuals with no prior experience to launch their careers in a supportive environment. You'll receive comprehensive training and mentorship while delivering exceptional service to our diverse clientele. This is your gateway to growth in the thriving tech hub of Seattle!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing and account issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet daily performance and quality targets
- Participate in weekly training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficiency with Microsoft Office Suite
- Ability to type 30+ WPM
- Customer service mindset with empathy
- Willingness to work flexible hours
- Valid Washington state ID (required)