Job Description
Join Fresno Valley Solutions as an Entry-Level Customer Service Specialist and launch your career in a dynamic, growth-oriented environment! We're seeking enthusiastic individuals with a passion for helping others to join our expanding team in Fresno, CA. This full-time position offers comprehensive training, competitive benefits, and clear pathways for advancement. If you're ready to develop professional skills while making a positive impact on our community, we encourage you to apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex customer concerns
- Meet daily performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years of customer service or call center experience
- Strong communication and problem-solving abilities
- Proficient in Microsoft Office Suite
- Ability to type 35+ WPM with accuracy
- Positive attitude and willingness to learn
- Valid California driver's license (required for occasional field visits)