Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and launch your career in one of Pennsylvania's most vibrant cities! We're seeking motivated individuals with no prior experience to deliver exceptional customer experiences through phone, email, and chat support. Our comprehensive training program will equip you with industry-leading communication skills and technical proficiency. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. Apply today to become part of a company that invests in its people!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and exchanges using our CRM system
- Document customer interactions and update records in Salesforce
- Collaborate with team members to resolve complex customer issues
- Meet daily performance metrics for call volume and resolution time
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent (college students welcome)
- No prior experience required - we provide full training!
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications (Microsoft Office)
- Ability to multitask in a fast-paced environment
- Must pass background check and drug screening