Job Description
Launch your career with Detroit Tech Solutions Inc.! We're seeking passionate individuals to join our award-winning customer service team. No experience required – we provide comprehensive training and mentorship to help you thrive. Enjoy competitive benefits, career growth opportunities, and a vibrant downtown Detroit work environment. Join us in revolutionizing how businesses interact with their customers!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues using our proprietary CRM system
- Collaborate with team members to ensure seamless service delivery
- Document all interactions and maintain accurate customer records
- Participate in ongoing training to enhance product knowledge
- Meet performance metrics for response times and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – we train everyone from scratch
- Strong communication and problem-solving abilities
- Proficient with basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new technologies
- Must be authorized to work in the United States