Job Description
Launch your career with Nexus Solutions Group, a leading tech services provider in NYC! We're seeking passionate Entry Level Customer Service Specialists to join our dynamic team. This flexible part-time role offers hands-on experience in client relations, problem-solving, and digital tools – perfect for students and career changers. Enjoy competitive pay, modern workspace in Manhattan, and comprehensive training. Join us in delivering exceptional service while building professional skills that open doors to future opportunities!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using knowledge base resources and escalation protocols
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to troubleshoot complex customer problems
- Contribute to process improvement initiatives based on customer feedback
- Support cross-functional projects including onboarding and training materials
- Maintain detailed records of customer interactions and resolutions
Qualifications
- High school diploma or equivalent; current university students encouraged to apply
- Strong written and verbal communication skills in English
- Proficiency with Microsoft Office Suite and basic digital tools
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Basic understanding of SaaS platforms or willingness to learn quickly
- Reliable transportation to Manhattan office (3 days/week schedule)