Job Description
Join our dynamic team at Oakland Community Services! We're urgently hiring motivated individuals for entry-level customer service roles – no experience required. If you're passionate about helping others and eager to grow professionally, this is your opportunity. We provide comprehensive training and a supportive environment to launch your career. Immediate start dates available!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Process transactions and resolve billing issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics for response times
- Participate in ongoing training programs
- Represent company values in all customer interactions
Qualifications
- No prior experience required – we train all new hires
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to work in a fast-paced environment
- Basic computer proficiency (typing, internet navigation)
- Positive attitude and willingness to learn
- Reliable transportation to our Oakland office
- Must pass background check