Job Description
Join Detroit's fastest-growing tech firm as an Entry-Level Customer Service Specialist! No experience required – we provide comprehensive training to launch your career. Enjoy competitive benefits, flexible scheduling, and opportunities for growth within our innovative team. Perfect for recent graduates or career changers seeking a supportive environment to develop professional skills.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues using our proprietary knowledge base
- Document interactions accurately in CRM systems
- Collaborate with senior team members for complex cases
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
- Maintain high customer satisfaction metrics
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent communication and active listening skills
- Basic computer proficiency (email, browsers, MS Office)
- Positive attitude and willingness to learn
- Reliable transportation to downtown Detroit office
- Ability to work flexible hours (including some weekends)
- Passion for helping others and problem-solving