Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist! No prior experience required—we provide comprehensive training to launch your career. Urban Solutions Inc. is a leading provider of community-based services in Baltimore, and we're seeking passionate individuals ready to grow with us. Enjoy competitive pay, benefits, and a supportive environment where your success is our priority.
As a vital member of our customer experience team, you'll be the first point of contact for our clients. We value your unique perspective and dedication to helping others. If you're a motivated team player with strong communication skills, this is your opportunity to thrive in a rewarding role.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve routine issues using established protocols and escalate complex cases appropriately
- Maintain detailed and accurate customer records in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to team performance goals and quality metrics
Qualifications
- High school diploma or equivalent (college students welcome to apply)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications and willingness to learn new systems
- Positive attitude and ability to thrive in a fast-paced environment
- Reliable transportation to our downtown Baltimore office
- Must pass background check and drug screening