Job Description
Start your career journey in Philadelphia! We're seeking motivated Entry-Level Customer Service Specialists with no prior experience. Join our award-winning team and receive comprehensive paid training while contributing to a supportive, innovative workplace. This full-time role offers competitive benefits, career growth opportunities, and the chance to make a real impact on our customers' experiences.
Why Choose Us?
- Industry-leading onboarding program with mentorship
- Health/dental/vision benefits starting Day 1
- Tuition reimbursement for professional development
- Modern downtown office with flexible scheduling options
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet performance metrics for call handling and satisfaction scores
- Continuously improve product knowledge and service techniques
- Participate in daily team huddles and training sessions
Qualifications
- High school diploma or equivalent (required)
- No experience necessary – we provide full training
- Strong verbal communication and active listening skills
- Ability to navigate multiple digital tools simultaneously
- Positive attitude and willingness to learn new processes
- Basic computer literacy (typing 25+ WPM preferred)