Job Description
Launch your career in Kansas City's thriving business scene! Kansas City Innovations is seeking motivated individuals with no prior experience for our Entry-Level Customer Service Specialist role. We provide comprehensive paid training and a supportive team environment to help you grow professionally. Enjoy competitive benefits, flexible scheduling options, and opportunities for advancement. Join us in delivering exceptional customer experiences while building valuable skills for your future.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests accurately in our CRM system
- Collaborate with team members to resolve complex customer issues
- Document all customer interactions and maintain detailed records
- Participate in ongoing training to master product knowledge and service protocols
- Contribute to team goals by meeting performance metrics
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (no college experience required)
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Positive attitude and willingness to learn new systems
- Reliable attendance and punctuality
- Ability to work independently and in a team setting
- Passion for helping others and problem-solving
- Must pass background check and drug screening