Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and launch your career in Detroit's thriving business district! No prior experience required – we provide comprehensive training to help you succeed. As a key member of our support team, you'll assist customers via phone, email, and chat while building valuable professional skills. Enjoy competitive pay, benefits, and growth opportunities in a collaborative environment. If you're eager to learn and make an impact, apply today!
Responsibilities
- Respond to customer inquiries via multiple channels with professionalism and empathy
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for response times and satisfaction
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience
- Assist with special projects as assigned by management
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new software
- Positive attitude and willingness to learn
- Reliable attendance and punctuality
- Ability to work in a fast-paced environment
- Problem-solving mindset and attention to detail
- Valid work authorization (US citizenship or residency)