Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at Innovate Solutions Inc. in San Antonio! We're urgently seeking motivated individuals to deliver exceptional client experiences in a fast-paced tech environment. This role offers comprehensive training, career growth opportunities, and a collaborative culture where your contributions matter. If you're passionate about problem-solving and eager to launch your career in customer support, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues and troubleshoot product-related problems
- Document interactions accurately in CRM systems for quality tracking
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution rates
- Identify opportunities to improve customer experience processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or support experience
- Strong verbal/written communication skills in English
- Basic proficiency with Microsoft Office Suite
- Ability to work flexible shifts including weekends
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening