Job Description
Join Miami's fastest-growing tech startup as an Entry-Level Customer Service Specialist! We're seeking passionate individuals with no prior experience to become the voice of our brand. This is your gateway to a fulfilling career in customer experience with comprehensive training and growth opportunities. Enjoy competitive benefits, flexible scheduling, and a vibrant downtown Miami work environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product and service training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- No prior experience required – we provide full training
- Strong written and verbal communication skills
- Proficient with Microsoft Office and basic computer systems
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Spanish language skills a plus but not required
- Must be authorized to work in the US