Job Description
Join our dynamic team as an Entry Level Customer Service Specialist and kickstart your career in Milwaukee's thriving business sector. We're seeking motivated individuals with a passion for helping others to provide exceptional support to our diverse client base. This immediate hire position offers comprehensive training, a collaborative work environment, and clear pathways for growth within our organization. If you're ready to build professional skills while making a tangible impact, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently by following established protocols and escalation procedures
- Document all interactions accurately in our CRM system while maintaining data confidentiality
- Collaborate with team members to ensure consistent service quality and knowledge sharing
- Participate in ongoing training to enhance product knowledge and service techniques
- Identify opportunities for process improvements and contribute to team development
- Meet daily performance metrics including response times and resolution rates
Qualifications
- High school diploma or equivalent; college coursework a plus
- 0-2 years of customer service or related experience
- Strong verbal and written communication skills with attention to detail
- Proficient in Microsoft Office Suite and comfortable learning new software
- Ability to work in a fast-paced environment with minimal supervision
- Positive attitude and problem-solving mindset
- Reliable transportation and flexible availability to cover business hours
- Must pass background check and drug screening