Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist! No experience required – we provide comprehensive training to help you succeed. At Urban Solutions Inc., we value growth potential and offer a supportive environment for career development. Enjoy competitive benefits, flexible scheduling options, and opportunities for advancement within our Philadelphia-based operations.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
- Meet daily performance metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Strong communication and active listening skills
- Proficiency with basic computer applications
- Ability to work in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliability and punctuality
- Customer-focused approach