Job Description
Launch your career with Horizon Growth Partners! We're seeking enthusiastic Entry-Level Customer Service Specialists to join our dynamic team in Miami. No prior experience required – we provide comprehensive training to help you thrive. Enjoy competitive pay, comprehensive benefits, and a supportive environment focused on your growth. Join us in delivering exceptional service while building a lasting career in South Florida's thriving business landscape.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges accurately in our CRM system
- Collaborate with cross-functional teams to resolve complex customer issues
- Maintain detailed records of customer interactions and transactions
- Actively participate in ongoing training programs to enhance product knowledge
- Contribute to team goals by meeting performance metrics
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications and willingness to learn new systems
- Positive attitude and ability to work in a fast-paced environment
- Reliable transportation and punctuality
- Desire to grow within a customer-focused organization