Job Description
Join Denver's fastest-growing tech support company as an Entry-Level Customer Service Specialist! No experience is required – we provide comprehensive training to launch your career. Work in our modern downtown Denver office alongside industry experts while supporting clients across the country. This role offers growth opportunities into technical or account management tracks within 12 months. Enjoy competitive pay, full benefits, and a supportive team environment focused on your development.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document customer interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for response time and customer satisfaction
- Participate in ongoing product knowledge training sessions
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college students encouraged)
- Exceptional communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Proficiency in Microsoft Office and basic tech tools
- Ability to work independently in a fast-paced environment
- Positive attitude and willingness to learn new systems