Job Description
Launch your career with Boston Innovations Group! We're seeking motivated individuals with no prior experience to join our dynamic customer service team. As an Entry-Level Customer Service Specialist, you'll receive comprehensive training and mentorship to develop essential professional skills in a supportive environment. Our 90-day onboarding program ensures you're set up for success from day one. Enjoy competitive benefits, growth opportunities, and a collaborative culture in Boston's vibrant Financial District.
Why Join Us?
• Industry-leading onboarding program
• Career advancement pathways
• Comprehensive health benefits
• Modern downtown workspace
• Team-based recognition programs
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve basic billing, account, and service issues using CRM systems
- Document interactions accurately in Salesforce and ticketing systems
- Collaborate with senior team members to escalate complex cases
- Participate in daily training sessions to master products and processes
- Meet key performance metrics including call quality and resolution rates
- Contribute to team improvement initiatives through feedback sessions
Qualifications
- High school diploma or equivalent (recent graduates encouraged)
- Strong verbal communication skills and active listening ability
- Basic computer proficiency with willingness to learn new software
- Problem-solving mindset and attention to detail
- Ability to work flexible shifts including evenings and weekends
- Positive attitude with eagerness to grow professionally
- Must pass background check and pre-employment assessment
- Authorized to work in the United States without sponsorship