Job Description
Are you looking for your first step into the professional world? Horizon Support Group is currently seeking motivated individuals to join our team as Entry Level Customer Service Representatives in Sacramento, CA.
We offer comprehensive paid training and a supportive environment for those with little to no experience. If you possess strong communication skills and a drive to succeed, we want to hear from you.
As a member of our team, you will be the face of our brand, helping clients resolve issues and ensuring their satisfaction. We believe in promoting from within and providing a clear career path for ambitious employees.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email.
- Provide accurate information regarding products and services to clients.
- Document customer interactions and feedback in our CRM system.
- Collaborate with team leads to develop problem-solving strategies.
- Identify opportunities to upsell or cross-sell services to existing clients.
Qualifications
- No prior experience required; full training provided.
- High school diploma or equivalent.
- Basic computer literacy and typing skills.
- Strong interpersonal and communication abilities.
- Reliable internet connection and home office setup (if remote).