Job Description
We are urgently seeking a motivated Entry Level Customer Service & Sales Representative to join our dynamic team in Houston, Texas. This is a fantastic opportunity for individuals looking to launch a successful career in a fast-paced corporate environment. We pride ourselves on our culture of growth and provide comprehensive on-the-job training, so no prior experience is necessary.
As a vital member of our client-facing team, you will be responsible for delivering exceptional service, resolving inquiries, and driving sales growth. If you are a quick learner with a positive attitude and a passion for helping others, we want to hear from you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on accuracy and efficiency.
- Resolve customer complaints and issues with patience, empathy, and professionalism.
- Provide detailed product information and assist customers in selecting the right solutions.
- Update and maintain customer records in the CRM database accurately.
- Collaborate with the sales team to identify upselling opportunities and improve service quality.
- Document all customer interactions and feedback for continuous improvement.
Qualifications
- High school diploma or GED equivalent is required.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Excellent verbal and written communication skills.
- A strong desire to learn and grow within the company.
- Ability to work both independently and as part of a collaborative team.
- Reliable internet connection and a quiet workspace are preferred for remote options.