Job Description
Are you ready to kickstart your career with a team that invests in your future? Apex Growth Solutions is currently looking for ambitious, energetic, and dedicated individuals to join our expanding team as Entry Level Customer Service & Sales Representatives. We pride ourselves on a culture of growth, mentorship, and high performance.
In this role, you will be the first point of contact for our valued clients. You will assist in driving sales, resolving inquiries, and building lasting relationships. Whether you are a recent graduate or looking to switch careers, we provide comprehensive training and the tools you need to succeed. Join us in making a difference in the Indianapolis community!
Responsibilities
- Manage high-volume incoming calls and emails with a focus on customer satisfaction and retention.
- Assist customers in finding the right products/services by asking probing questions and identifying needs.
- Process sales transactions, returns, and exchanges accurately using our CRM software.
- Collaborate with the sales team to meet daily and weekly performance targets.
- Document customer interactions and feedback to help improve our service protocols.
- Stay up-to-date on product knowledge and industry trends to provide accurate information.
Qualifications
- High school diploma or equivalent (Bachelor's degree is a plus but not required).
- Strong verbal communication skills and a professional telephone manner.
- Ability to multitask in a fast-paced, dynamic environment.
- Basic computer proficiency and ability to learn new software quickly.
- Previous customer service experience is a plus, but we provide full training for motivated candidates.
- A positive attitude and a willingness to learn.