Job Description
Are you looking for an exciting opportunity to start your career in San Diego with a company that values your growth? Pacific Coast Solutions is seeking a motivated Entry Level Customer Service Representative to join our high-energy team. We are committed to providing exceptional support to our clients and offer a comprehensive benefits package including weekly pay, health insurance, and paid time off.
As an Entry Level Representative, you will be the first point of contact for our valued customers. We pride ourselves on a culture of positivity and professional development. Whether you are fresh out of school or looking for a career change, we provide the training and support you need to succeed.
Why Join Us?
- Weekly Paychecks: Get paid every week via direct deposit or check.
- No Experience Required: We provide full training and mentorship.
- Career Advancement: Clear pathways to management roles.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional, friendly, and timely manner.
- Resolve customer issues and complaints with empathy and efficiency to ensure high satisfaction scores.
- Process orders, returns, and account updates accurately using our CRM software.
- Collaborate with team members and management to identify trends and improve service protocols.
- Upsell products and services to existing clients when appropriate.
- Maintain a clean and organized workspace and adhere to all company policies and procedures.
Qualifications
- High school diploma or GED equivalent is required.
- Must be at least 18 years of age.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- A positive attitude and a genuine desire to help others.
- Ability to work full-time hours, including some weekends or evenings.