Job Description
We are looking for a motivated Entry Level Customer Service Representative to join our dynamic team in Oakland, CA. At Horizon Support Group, we value growth and offer a clear pathway for career advancement.
Why Join Us?
- Weekly Paychecks: Get paid on time, every week, so you can plan your budget.
- No Experience Required: We provide comprehensive training to get you up to speed quickly.
- Modern Environment: Work in a supportive, tech-forward office.
If you have a positive attitude and a desire to help others, we want to hear from you.
Responsibilities
- Assist customers via phone and email with inquiries and issues.
- Document customer interactions accurately in our CRM system.
- Resolve complaints and ensure high customer satisfaction.
- Collaborate with the team to improve service processes.
- Learn and utilize our internal software tools effectively.
Qualifications
- High School Diploma or GED equivalent.
- Basic computer proficiency (Microsoft Office Suite).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection for remote support options.