Job Description
Are you ready to launch a stable and rewarding career in North Carolina? Horizon Customer Solutions is looking for enthusiastic Entry Level Customer Service Representatives to join our dynamic team in Raleigh.
We specialize in connecting top talent with opportunities that offer weekly pay, career advancement, and a supportive work culture. Whether you are entering the workforce or looking to transition into a new field, we provide the training and resources you need to succeed.
Join us and become part of a team that values your potential and rewards your hard work immediately.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Process customer orders, returns, and account updates accurately.
- Document all customer interactions and feedback in our CRM system.
- Collaborate with team leads to identify areas for process improvement.
- Maintain a deep understanding of company products and services.
- Adhere to all quality assurance and compliance standards.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer literacy and typing skills (30+ WPM).
- Strong verbal and written communication skills.
- Ability to work well in a fast-paced, team-oriented environment.
- Reliable internet connection and computer access.
- Must be willing to undergo a background check.