Job Description
We are looking for driven and enthusiastic individuals to join our dynamic team in New York City. As an Entry Level Customer Service Representative, you will be the face of our brand, ensuring our clients receive top-tier support. We pride ourselves on our weekly pay structure, allowing you to plan your finances with confidence. No prior experience is necessary; we provide comprehensive training to get you up to speed quickly.
Why Apply?
- Weekly Pay: Get paid every week, not bi-weekly or monthly.
- Competitive Rates: Start at $18.00/hr with opportunities for rapid advancement.
- Growth: Clear pathways to management and specialized roles.
- Modern Environment: Work in a state-of-the-art facility in Midtown Manhattan.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone and email.
- Resolve customer issues efficiently and professionally, maintaining high satisfaction scores.
- Accurately document customer interactions and feedback in our CRM system.
- Assist in onboarding new clients and explaining service features.
- Collaborate with team leads to improve service processes and customer retention.
- Meet daily and weekly sales targets and KPIs.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Excellent verbal communication and active listening skills.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work in a fast-paced, high-volume call center environment.
- Basic computer literacy and typing skills.
- Reliable internet connection and private workspace (if remote hybrid).