Job Description
Are you looking to kickstart your career in a dynamic environment? Apex Solutions Group is currently seeking enthusiastic individuals for our Entry-Level Customer Service team. We are expanding operations in San Jose, CA, and across North Carolina, offering a unique opportunity for growth.
We provide comprehensive training and a supportive culture. In this role, you will be the face of our company, ensuring our clients receive top-tier support. This position features competitive weekend shifts and is perfect for those who want to work hard, learn fast, and advance their career.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Provide accurate information regarding products and services to both new and existing clients.
- Document all customer interactions and feedback into the CRM system accurately.
- Collaborate with the team to identify trends and improve service protocols.
- Assist in the onboarding process for new team members.
- Maintain a professional demeanor and patience when handling high-volume situations.
Qualifications
- High school diploma or equivalent (GED) required.
- Must be available to work weekend shifts (Saturday and Sunday).
- Strong verbal and written communication skills.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Ability to work independently as well as part of a team.
- Willingness to undergo paid training programs.