Job Description
Are you looking for your first step into the professional world? Horizon Support Solutions is currently conducting urgent hiring for Entry-Level Customer Service Representatives in Albuquerque, New Mexico.
We are seeking motivated individuals with a passion for helping others and a drive for success. No prior experience is required; we provide comprehensive paid training to set you up for a rewarding career in the tech industry.
As part of our growing team, you will play a critical role in ensuring our clients receive top-tier support. This is a fantastic opportunity to join a dynamic company with a competitive benefits package and clear pathways for advancement.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries with a positive and professional attitude.
- Resolve customer issues and questions efficiently, adhering to company scripts and policies.
- Document customer interactions and account information accurately in our CRM system.
- Collaborate with team leads and other departments to ensure seamless service delivery.
- Identify opportunities to upsell products or services to meet sales targets.
Qualifications
- High school diploma or GED equivalent required.
- Must be 18 years of age or older.
- Reliable high-speed internet connection and a quiet workspace are mandatory.
- Strong verbal and written communication skills.
- Ability to type 30+ WPM and navigate computer software applications.
- Willingness to learn new technologies and adapt to a fast-paced environment.