Job Description
Are you ready to launch a successful career without prior experience? Horizon Growth Solutions is seeking driven individuals to join our dynamic team in Charlotte, North Carolina. We specialize in providing premium customer support and sales solutions and are currently expanding our workforce. We offer a comprehensive training program designed to bring you up to speed quickly, allowing you to focus on growth and achievement. Join a culture that values your potential and invests in your future.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat.
- Complete our structured onboarding and training curriculum to master product knowledge.
- Assist clients with inquiries, resolving issues efficiently and professionally.
- Collaborate with team leads to meet daily and weekly performance targets.
- Document customer interactions and account details accurately in our CRM system.
- Identify opportunities to upsell products and enhance client satisfaction.
- Participate in team meetings and training workshops to stay current on company policies.
Qualifications
- High school diploma or equivalent required.
- Basic computer proficiency and typing skills (30+ WPM).
- Reliable internet connection and a quiet workspace.
- Strong verbal and written communication skills.
- Ability to work part-time hours, including evenings and weekends.
- A positive attitude and a willingness to learn new skills.