Job Description
Launch your career in customer service with Boston Professional Development! We're seeking motivated individuals with no experience to join our comprehensive training program. Our 8-week paid training curriculum equips you with industry-specific skills while providing competitive compensation and clear advancement paths.
What We Offer:
• Fully paid hands-on training
• Mentorship from industry experts
• Health benefits and 401(k) matching
• Tuition reimbursement for career growth
• Hybrid work flexibility after training
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions using CRM systems
- Collaborate with team members to ensure service excellence
- Meet performance metrics and quality standards
- Participate in ongoing skill development sessions
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong communication and active listening skills
- Basic computer proficiency
- Ability to learn new technologies quickly
- Positive attitude and team-oriented mindset
- Reliable internet access for remote training