Job Description
Join our award-winning team as an Entry-Level Customer Service Representative! No prior experience is required – we provide comprehensive paid training to launch your career. TechGrowth Solutions Inc. is a rapidly growing tech company based in Columbus, Ohio, committed to employee development and innovation. Enjoy a supportive environment with growth opportunities, competitive benefits, and a collaborative culture. If you're motivated, customer-focused, and eager to learn, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently and escalate complex cases appropriately
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Participate in ongoing training sessions to enhance product knowledge
- Meet daily performance metrics for quality and efficiency
- Contribute to a positive team culture through active communication
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to learn new technologies quickly
- Basic computer proficiency with Microsoft Office Suite
- Positive attitude and problem-solving mindset
- Reliable attendance and punctuality
- Ability to work in a fast-paced environment