Job Description
Launch your career with Nexus Solutions Inc. in Oklahoma City! We're seeking motivated individuals with no prior experience to join our award-winning customer service team. Enjoy comprehensive paid training, career advancement opportunities, and a supportive work environment. Perfect for recent graduates or career changers looking to enter the growing tech support industry.
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Resolve technical inquiries and troubleshoot software issues
- Document cases accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet performance metrics for response times and resolution rates
- Continuously improve product knowledge through training modules
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to learn technical concepts quickly
- Comfortable working in a fast-paced environment
- Basic computer proficiency
- Must pass background check and drug screen