Job Description
Are you looking for a career that offers immediate growth and flexibility? Horizon Support Services is currently hiring motivated individuals for our dynamic entry-level customer service team based in Los Angeles, California.
We value hard work, attitude, and communication skills over prior experience. If you are ready to start working tomorrow and build a future in a thriving industry, we want to hear from you. Join a team that is reshaping customer experiences across the Golden State.
Why Join Horizon Support Services?
- Immediate Start: Onboard and begin your career within 24-48 hours.
- No Experience Required: We provide comprehensive training and mentorship.
- Flexible Hours: Part-time schedules designed to fit your lifestyle.
- Competitive Pay: Earn up to $22.00 per hour with performance-based bonuses.
- Growth Opportunities: Clear pathways to advancement into management roles.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints with empathy and patience to ensure high satisfaction scores.
- Assist customers in understanding products, services, and billing inquiries effectively.
- Document all customer interactions and update our CRM systems accurately.
- Collaborate with team leads to improve service processes and customer retention strategies.
- Maintain a positive, professional demeanor while representing the brand.
Qualifications
- High school diploma or GED is preferred.
- Basic computer literacy and typing skills (30+ WPM).
- Reliable internet connection and a quiet workspace (if remote).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment and adapt to change quickly.
- Must be legally authorized to work in the United States.