Job Description
Are you ready to kickstart your career with a company that values your potential? TechConnect Solutions is currently hiring Entry Level Customer Service Representatives in Raleigh, North Carolina. We are looking for motivated individuals who want to work tomorrow and grow with a dynamic team.
In this role, you will be the face of our brand, ensuring our clients receive top-notch support and solutions. We offer comprehensive training, a supportive work environment, and the opportunity to advance quickly within the organization.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve customer complaints and issues to ensure high satisfaction rates.
- Process orders, returns, and exchanges efficiently.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with the sales and technical teams to provide comprehensive solutions.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or equivalent required; some college coursework is a plus.
- Previous customer service experience is preferred but not required for our entry-level positions.
- Strong verbal and written communication skills.
- Basic computer literacy and typing speed of 40+ WPM.
- Ability to work flexible shifts, including evenings and weekends.
- A positive attitude and a willingness to learn.