Job Description
Are you ready to launch your career with a company that values your potential? Apex Support Solutions is currently seeking enthusiastic individuals for our Entry Level Customer Service team in Atlanta, Georgia. We are looking for team players who are ready to start tomorrow and grow with us.
As a Customer Service Representative, you will be the face of our brand, ensuring our clients receive the top-tier support they deserve. We provide a comprehensive training program to set you up for success from day one.
What We Offer:
- Competitive hourly pay ($15-$18/hr)
- Flexible part-time schedules
- Free professional training and certification
- Pathway to full-time employment and management roles
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Assist customers with product information, troubleshooting, and account concerns.
- Document all customer interactions and feedback accurately in our CRM system.
- Identify and resolve customer issues efficiently to ensure high satisfaction rates.
- Collaborate with the team to meet daily and weekly performance targets.
- Stay updated on product knowledge through ongoing training sessions.
Qualifications
- High school diploma or GED required; some college preferred.
- Excellent verbal and written communication skills.
- Proficiency with computers and the ability to navigate multiple software platforms.
- Strong problem-solving abilities and a customer-first mindset.
- Must be legally authorized to work in the United States.
- Ability to work a part-time schedule, including evenings and weekends if needed.