Job Description
Are you looking for a new career opportunity in New York? Apex Support Solutions is currently hiring Entry Level Customer Service Representatives to join our dynamic team. We are committed to providing a supportive environment where no experience is required, as long as you have the drive to learn and grow.
This is a fantastic opportunity for individuals seeking part-time employment with flexible hours. You will receive comprehensive training to help you succeed in a fast-paced, rewarding industry.
Why You Should Apply:
- Zero Experience Required: We provide full training and mentorship for all new hires.
- Career Advancement: Clear paths for internal promotion and salary increases.
- Competitive Pay: Earn between $18.00 and $22.00 per hour depending on performance.
- Flexible Scheduling: Part-time shifts designed to fit around your life.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve customer issues and complaints by identifying the root cause and offering effective solutions.
- Document all customer interactions and transactions accurately in our internal database.
- Collaborate with the team to improve service processes and customer satisfaction scores.
- Attend daily training sessions to enhance product knowledge and soft skills.
- Act as a brand ambassador, maintaining a positive and helpful demeanor at all times.
Qualifications
- High school diploma or GED equivalent.
- Must be at least 18 years of age.
- Basic computer literacy and typing skills.
- Strong verbal and written communication abilities.
- A reliable computer and high-speed internet connection (for remote/hybrid roles).
- A positive attitude and willingness to learn.