Job Description
Are you ready to kickstart your career in a dynamic environment? Houston Tech Solutions is seeking enthusiastic individuals to join our team as Entry Level Customer Service Representatives. We pride ourselves on delivering top-tier support to our clients and are looking for people who are eager to learn, grow, and excel.
Key Highlights:
- Competitive Pay: Earn between $15.00 and $20.00 per hour based on performance.
- Flexible Schedule: Choose shifts that fit your lifestyle, including evenings and weekends.
- No Experience Needed: Comprehensive on-site training provided for all new hires.
- Career Growth: Clear pathways for promotion to Team Lead and Management roles.
We value a diverse workforce and offer a supportive culture where your voice matters. If you have a positive attitude and a desire to help others, we want to hear from you!
Responsibilities
- Answer inbound customer inquiries via phone, email, and live chat with a focus on resolving issues quickly and accurately.
- Assist customers in navigating our products and services to ensure satisfaction.
- Document all customer interactions and transactions within the CRM system.
- Collaborate with the sales and technical teams to escalate complex issues.
- Maintain a high level of professionalism and product knowledge during every interaction.
- Participate in daily team meetings and training sessions to improve service quality.
Qualifications
- High school diploma or equivalent (GED) required; some college is a plus.
- Strong verbal and written communication skills in English.
- Basic computer proficiency and typing speed of at least 35 WPM.
- Able to work independently as well as part of a collaborative team.
- Reliable internet connection and a quiet workspace for remote or hybrid options.
- Willingness to learn new software and adapt to changing procedures.