Job Description
Are you looking for a career opportunity that offers growth, flexibility, and a supportive environment?
Fresno Community Solutions is currently seeking a motivated Entry Level Customer Service Representative to join our dynamic team. We pride ourselves on providing exceptional service to our local community and are looking for individuals who are eager to learn and grow with us.
In this role, you will be the first point of contact for our valued clients, handling inquiries with a professional and friendly demeanor. We offer comprehensive training and a clear pathway for advancement, making this the perfect opportunity for recent graduates or those looking to switch careers.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Growth Opportunities: We promote from within and value career development.
- Flexible Scheduling: Part-time hours designed to fit your lifestyle.
- Modern Work Environment: A supportive team culture focused on success.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately and securely.
- Update and maintain accurate customer information in our CRM database.
- Collaborate with the sales and operations teams to ensure seamless service delivery.
- Identify opportunities to cross-sell products or services to existing clients.
- Participate in daily team meetings and training sessions to stay updated on product knowledge.
Qualifications
- High school diploma or GED equivalent is required.
- Previous customer service experience is a plus, but not required for this entry-level position.
- Strong verbal and written communication skills with a focus on customer-centricity.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work flexible hours, including weekends and holidays as needed.
- A positive attitude and a genuine willingness to learn new skills.