Job Description
Are you looking to kickstart your career in a dynamic tech environment? San Diego Tech Support Hub is currently seeking motivated Entry Level Customer Service Representatives to join our team. We pride ourselves on delivering top-notch support to our clients and are looking for individuals who are eager to learn and grow.
In this role, you will act as the voice of our company, ensuring our customers have a seamless experience. We offer a comprehensive training program, flexible scheduling, and a clear path for advancement for the right candidates.
Why Join Us?
- Competitive hourly pay starting at $18/hr
- Flexible part-time hours (nights and weekends available)
- Career growth opportunities within the tech sector
- Supportive and inclusive company culture
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a friendly and professional demeanor.
- Diagnose and troubleshoot basic technical issues for our clients.
- Document all customer interactions and resolutions accurately in our CRM system.
- Escalate complex issues to senior support staff when necessary.
- Provide product feedback and suggestions to improve our service quality.
- Maintain a high level of product knowledge through ongoing training sessions.
- Meet and exceed daily and weekly performance metrics.
Qualifications
- High school diploma or equivalent required.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Basic computer literacy and typing proficiency.
- A positive attitude and a desire to help others succeed.
- Ability to work independently as well as part of a team.
- Reliable internet connection and a quiet workspace are essential for remote candidates.