Job Description
Are you ready to kickstart your career in a dynamic environment? Apex Solutions Detroit is looking for a motivated Entry Level Customer Service Representative to join our growing team. This part-time position offers a fantastic opportunity to develop your professional skills while enjoying a flexible schedule. You will be the first point of contact for our valued clients, ensuring their inquiries are resolved with empathy and efficiency. If you are a quick learner with a passion for helping others, we want to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Identify and assess customers' needs to achieve complete satisfaction.
- Build sustainable relationships and trust with customer accounts.
- Resolve customer complaints and issues professionally and effectively.
- Process orders, forms, applications, and requests.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve service processes and customer satisfaction scores.
Qualifications
- High school diploma or equivalent is required.
- Previous customer service or sales experience is a plus but not required; we provide full training.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work flexible hours, including evenings and weekends.
- Strong problem-solving skills and a positive, customer-first attitude.