Job Description
Join Our Growing Team in Austin, TX!
We are seeking motivated, energetic individuals to join Austin Connect Solutions as Entry Level Customer Service Associates. This is an excellent opportunity for those looking to enter the professional workforce with no prior experience required. We provide comprehensive on-the-job training to help you succeed in a fast-paced, supportive environment.
As a vital member of our team, you will be the face of our brand, ensuring our clients receive top-tier support and service. Whether you are a student looking for flexible hours or someone looking to start a new career path, we want to hear from you.
Responsibilities
- Handle Customer Inquiries: Respond to customer calls, emails, and chats with a friendly and professional demeanor.
- Resolve Issues: Troubleshoot basic customer problems and provide accurate solutions to ensure satisfaction.
- Process Information: Enter and update customer data accurately into our CRM systems.
- Provide Product Information: Educate customers on our services and answer questions regarding our offerings.
- Maintain Records: Keep detailed and organized records of all customer interactions and transactions.
- Support Team Goals: Collaborate with team members to meet daily and monthly performance targets.
Qualifications
- Education: High school diploma or equivalent required.
- Experience: No prior experience necessary; full training provided.
- Skills: Strong verbal communication skills and a willingness to learn.
- Computer Literacy: Basic computer skills and familiarity with internet navigation.
- Availability: Must be available to work part-time hours, including some weekends or evenings if required.
- Work Ethic: Reliable, punctual, and able to work independently as well as part of a team.