Job Description
Are you looking for a flexible opportunity in North Carolina? TechFlow Solutions is seeking a driven Entry Level Customer Service Representative to join our dynamic team. We offer comprehensive training and a supportive environment designed to help you grow your career.
As a key member of our client support team, you will play a vital role in ensuring our clients receive exceptional service. We are looking for individuals who are eager to learn, adaptable, and ready to make an impact in a fast-paced setting.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on resolution.
- Assist clients in navigating our products and services effectively.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with team leads to identify areas for process improvement.
- Upsell products and services to meet departmental sales targets.
- Ensure all customer feedback is logged and communicated to management.
Qualifications
- High School Diploma or GED required.
- Previous customer service experience is a plus, but not mandatory.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- Reliable internet connection and a dedicated home workspace.
- Ability to work a flexible part-time schedule, including evenings and weekends.