Job Description
Ready to launch your career? Apex Solutions Inc. is urgently hiring Entry Level Customer Service Representatives in Charlotte, NC with comprehensive paid training! No experience required – we'll invest in your growth from day one.
Join our award-winning team and enjoy:
- 4-week paid training program with industry certifications
- Competitive hourly pay + performance bonuses
- Clear career advancement path to team lead/specialist roles
- Modern hybrid work schedule after training completion
- Full benefits package (medical/dental/vision) after 90 days
As a key member of our client experience team, you'll become the voice of our brand. If you're a motivated communicator with a passion for helping others, apply now!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve issues using CRM tools and knowledge base resources
- Process orders, returns, and service requests accurately
- Document all interactions in Salesforce with precision
- Collaborate with technical teams to resolve complex cases
- Maintain 95% customer satisfaction score
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Basic computer proficiency (MS Office, typing 25+ WPM)
- Strong problem-solving abilities and empathy
- Availability for weekday training (9am-5pm)
- Positive attitude and willingness to learn
- Pass background/drug screening