Job Description
Are you looking to start a rewarding career in customer service?
Metro Support Solutions is currently hiring Entry Level Representatives to join our dynamic team in Omaha, Nebraska. We pride ourselves on providing top-tier service and offer a comprehensive training program designed to help you succeed, regardless of your background.
As a growing company, we value dedication and a positive attitude. If you are ready to learn, grow, and advance your professional future, we want to hear from you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers with product information, order tracking, and account troubleshooting.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with the team to resolve complex issues and improve service protocols.
- Participate in ongoing training sessions to enhance product knowledge and soft skills.
- Identify opportunities to upsell products and services to existing clients.
- Maintain a clean and organized workspace to ensure efficient workflow.
Qualifications
- High school diploma or GED equivalent.
- Must be at least 18 years of age.
- Ability to communicate clearly and effectively in English.
- Basic computer proficiency and familiarity with web browsers.
- Willingness to work flexible hours, including evenings and weekends.
- Strong problem-solving skills and a customer-first mindset.
- No prior experience required; we provide full on-the-job training.