Job Description
Are you ready to kickstart your career with a company that invests in you?
We are currently seeking ambitious individuals to join our team as an Entry Level Customer Service Representative in Oklahoma City. If you are looking for a role that offers stability, growth, and a supportive environment, this is the perfect opportunity for you. We value your potential and are committed to helping you succeed from day one.
What You Will Do:
- Interact with customers via phone, email, and chat to resolve inquiries and provide world-class support.
- Provide accurate information regarding our products and services to ensure customer satisfaction.
- Process orders, handle returns, and manage customer accounts efficiently.
- Document customer interactions and feedback to improve service quality.
- Collaborate with the sales and technical teams to ensure seamless customer experiences.
Why Join Apex Support Solutions?
- Competitive Pay: Starting at $18.00/hr with performance bonuses.
- Flexible Schedule: Work shifts that fit your lifestyle.
- Career Growth: Clear paths for promotion and professional development.
- Benefits: Health, dental, and vision insurance available.
Don't wait—apply today and start your journey tomorrow!
Responsibilities
- Respond to incoming customer inquiries via multiple channels with a focus on resolving issues promptly and professionally.
- Accurately input and update customer account information into our CRM and database systems.
- Research and resolve complex customer complaints to ensure high retention rates.
- Assist in the training of new hires and participate in daily team meetings and performance reviews.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Maintain a high level of professionalism and adherence to company policies at all times.
Qualifications
- High School Diploma or GED equivalent is required.
- Basic computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills with a focus on empathy.
- Ability to type at least 35 WPM and navigate multiple windows simultaneously.
- Reliable high-speed internet connection and a quiet workspace are essential.
- A positive attitude, strong work ethic, and willingness to learn new skills quickly.