Job Description
Are you looking to launch a rewarding career without prior industry experience? El Paso Horizon Solutions is currently seeking motivated individuals to join our dynamic Customer Service team. We pride ourselves on a culture of mentorship and growth, offering comprehensive paid training to set you up for success.
As a member of our team, you will play a vital role in connecting with our clients and delivering top-tier support. We are committed to providing a work environment that is inclusive, fast-paced, and rewarding. If you are a self-starter with a positive attitude, we want to meet you!
Responsibilities
- Handle a high volume of inbound and outbound calls and emails with a focus on customer satisfaction and retention.
- Resolve customer inquiries, troubleshoot issues, and provide accurate information regarding our products and services.
- Document all customer interactions and transactions accurately in our CRM database.
- Collaborate with team leads to meet daily and weekly performance metrics.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Maintain a professional and positive demeanor during every customer interaction.
- Participate actively in daily training sessions to enhance product knowledge and soft skills.
Qualifications
- High school diploma or GED is preferred.
- No prior experience required. We provide full training for the right candidates.
- Basic computer proficiency and typing skills (30+ WPM).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and a quiet workspace are required.
- A willingness to learn and adapt to new processes quickly.