Job Description
Are you looking for a fresh start in Cleveland? Cleveland Tech Solutions is seeking a dedicated Entry Level Customer Service Representative to join our growing team. We value passion and attitude over previous experience. We provide comprehensive training to help you succeed in a dynamic corporate environment.
We are looking for individuals who are eager to learn, reliable, and ready to deliver exceptional support to our valued clients. If you are ready to kickstart your career in customer relations, we want to hear from you!
Why Join Us?
- No Experience Required: We provide full training.
- Competitive Pay: Earn $15.00 - $18.00 per hour.
- Benefits: Health, dental, and vision insurance available.
- Professional Growth: Clear pathways for advancement within the company.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email with a friendly and professional demeanor.
- Resolve customer complaints and provide appropriate solutions to ensure satisfaction.
- Process orders, applications, and requests accurately and efficiently.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Collaborate with the support team to identify and fix process inefficiencies.
- Stay updated on product knowledge and company policies through ongoing training sessions.
Qualifications
- High school diploma or GED is preferred.
- Basic computer literacy and typing skills (30+ WPM).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and a quiet workspace are required.
- Willingness to learn new software and systems quickly.