Job Description
Welcome to Horizon Tech Solutions, a leading provider of innovative support services. We are looking for driven, ambitious individuals to join our team as Entry Level Customer Service Representatives. We believe in promoting from within and provide all the tools you need to build a successful career.
In this role, you will be the face of our brand, ensuring our clients receive the world-class support they deserve. We offer comprehensive paid training and a culture that values growth and collaboration.
Why Choose Us?
- Competitive hourly pay starting at $18.00.
- Full benefits package including health, dental, and vision insurance.
- Clear career path and advancement opportunities.
- Modern, collaborative work environment.
Responsibilities
- Manage Customer Inquiries: Handle incoming calls, emails, and live chat requests professionally and efficiently.
- Problem Resolution: Diagnose customer issues and provide accurate solutions or escalate complex matters to senior staff.
- Product Knowledge: Learn and master our product portfolio to provide detailed information to customers.
- CRM Management: Log all interactions and customer data accurately in our internal systems.
- Team Collaboration: Work closely with team leads to identify trends and improve overall service quality.
- Training: Actively participate in training sessions to master company protocols and software tools.
Qualifications
- Education: High school diploma or GED required.
- Communication: Excellent verbal and written communication skills with a focus on customer satisfaction.
- Attitude: A positive, solution-oriented mindset with the ability to remain calm under pressure.
- Technical: Basic computer proficiency and typing skills (40+ WPM preferred).
- Availability: Flexibility to work full-time shifts, including evenings and weekends.