Job Description
Are you looking to kickstart your career in a thriving industry? Apex Solutions Inc. is currently seeking enthusiastic and motivated individuals to join our growing team in Jacksonville, FL. We pride ourselves on providing top-tier service and offer a comprehensive training program for all new hires, meaning no prior experience is necessary.
We are looking for team players who are eager to learn and grow. As an Entry-Level Customer Service Representative, you will be the face of our brand, interacting with clients to ensure their needs are met with excellence. This is a fantastic opportunity to develop professional skills in a supportive environment.
Responsibilities
- Greet and assist customers via phone, email, and in-person with professionalism and efficiency.
- Process customer orders, returns, and inquiries accurately and in a timely manner.
- Identify customer needs and recommend appropriate solutions or products.
- Maintain accurate records of customer interactions and transactions in our database.
- Collaborate with team members to resolve complex issues and improve service quality.
- Attend weekly training sessions to enhance product knowledge and soft skills.
Qualifications
- High School Diploma or GED equivalent (preferred).
- Basic computer literacy and typing skills.
- Strong verbal communication skills and a polite phone manner.
- Ability to work flexible hours, including weekends and holidays.
- Reliable transportation and a positive attitude.
- Willingness to undergo a background check and drug screening.