Job Description
Are you looking to start a rewarding career in customer service but lack previous experience?
Austin Connect Solutions is expanding our team in Austin, TX, and we are looking for motivated individuals who are eager to learn and grow. We believe in hiring potential over experience and provide comprehensive on-the-job training to ensure your success.
Join a dynamic team where you will be the first point of contact for our valued clients, helping resolve inquiries and ensuring a seamless customer experience. This is a fantastic opportunity for recent graduates or anyone looking to pivot into a corporate environment.
Responsibilities
- Respond to customer inquiries via email, chat, and phone in a professional and timely manner.
- Learn and utilize our internal CRM software to track customer interactions and data.
- Assist customers with product information, account issues, and service requests.
- Collaborate with the support team to troubleshoot complex customer issues.
- Document all customer interactions and resolutions accurately.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or GED is required.
- Must be at least 18 years of age.
- Reliable high-speed internet connection and a quiet workspace.
- Strong verbal and written communication skills.
- Ability to learn new software and company policies quickly.
- A positive attitude and a genuine desire to help others.