Job Description
Are you looking to launch a rewarding career in customer service? Apex Support Solutions is currently seeking motivated, enthusiastic individuals to join our growing team in Oklahoma City, OK. We specialize in providing top-tier support to clients across the nation, and we are committed to training our entry-level staff to become industry leaders.
We believe in promoting from within and offering a clear pathway for career advancement. If you have a positive attitude and a desire to help others, we want to hear from you.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Comprehensive paid training program for all new hires.
- Modern, collaborative work environment.
- Health, dental, and vision insurance after 90 days.
Don't let a lack of experience hold you back. We value potential and attitude over past history. Apply today to start your journey with Apex Support Solutions.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat.
- Provide accurate, friendly, and professional solutions to customer questions and concerns.
- Document all customer interactions and account details in our CRM system accurately.
- Collaborate with team leads and technical departments to resolve complex escalated issues.
- Stay updated on company products, services, and policies to provide informed support.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED equivalent is required.
- Excellent verbal and written communication skills.
- Basic computer literacy and typing proficiency (30+ WPM).
- Ability to work in a fast-paced, dynamic environment.
- Strong problem-solving skills and attention to detail.
- Must be authorized to work in the United States.